How is the Customer Survey Score Calculated? - Additional FactorsAdditional Factors
Three additional factors could cause the score to increase:
Increasing the Accounts Receivable days will improve customer perceptions of all your products (however, longer A/R terms affect cash flow).
If the TQM module is enabled, three TQM initiatives can collectively increase the product score by up to 10%. The initiatives include Channel Support Systems, Quality Function Deployment Effort, and CCE 6 Sigma.
If the Advanced Marketing module is enabled, Time Allocations or sales time can improve your score. Your Sales Budget drives two factors, Accessibility and Salesmanship. Accessibility examines infrastructure, is subject to diminishing returns, and is remembered from round to round. Time Allocations applies only to this year. Time Allocations could increase your product's score by up to 15% (remember, this could be at the expense of other products).